Privacy Policy

We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. We believe this site complies with the guidelines of the Australian Privacy Commissioner’s National Principles for the Fair Handling of Personal Information.

We use the Westpac Internet Merchant service. This facilitates the processing of credit card transactions online using the EFTPOS network within a secure hosting environment provided by Westpac. As one of Australia’s leading banks, Westpac is obligated to comply with the National Privacy Principles, the Code of Banking Practice and the credit provider provisions in the Privacy Act.

No credit card numbers are stored by us. The real time eCommerce system we have implemented allows us to accept a card number, process it, and record only the details of the transaction (ie success or failure and amount). An initial credit card verification is done, ensuring that any credit card entered meets the minimum test for validity. Card numbers are then passed to our Bank for payment approvals; this is done using encryption. We have implemented Secure Sockets Layer (SSL) processing so if you are using a security-enabled browser, the information you send us regarding your purchase is also encrypted (eg your name and address).

We may send you information via email from time to time advising you of new developments or features. We may also collect some statistical information from our website (eg the number of visitors, pages viewed, types of transactions conducted, time online and documents downloaded). Some of this statistical information is collected by using cookies, but none of the statistical information we collect allows us to specifically identify a visitor. We use this information to evaluate our website performance and improve our services. Other than this statistical information, we do not collect any information about you through our website unless you explicitly provide the information to us.

No customer information will be sold or passed to any third-party, except for our bank and then only for purposes of payments processing; or where there is suspected attempted fraud when the relevant details will be provided to the proper authorities.

This privacy policy does not apply to third-parties that may be linked or associated with our website. Any such third-parties are responsible for the privacy of the information they collect and should be contacted directly for details of their privacy policies.

Business Diagnostics

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